Returns and credits
It is the responsibility of the customer to inform Simply Gifts if an order does not arrive. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
If your gift has been damaged prior to receipt, we will replace items accordingly or refund the credit card used to the value of the damaged goods. Just repack the item in its original packaging, if possible, and return to sender.
Please take the gift into an Australia Post office and attention to:
Simply Gifts
PO BOX 577
Collaroy Beach
NSW 2097
Contact our Customer Service Line , our staff are available to assist you between 8:30am and 5:30pm AEST, on 1300 66 11 24 or contact us by email at info@simplygifts.com.au
Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.
Item substitutes
Simply Gifts will endeavour to supply the exact products ordered, however we reserve the right in some cases, such as non-availability, to provide substitute products that will be of equal or greater value.
Displayed products
Some of our photographs have included optional products, that can be purchased, however, some photographs contain display items such as dishes, glasses etc. These are lifestyle props and are not included in the gift package unless specified.
Online security
Our customers can shop online at Simply Gifts with complete security confidence.
Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is always safe and secure.
SSL encrypts all payment information passed between you and Simply Gifts. This makes it almost impossible to be intercepted by an unauthorised party.
SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers
In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.
Simply Gifts will cover the first $50 of a fraudulent transaction, as long as the unauthorised use of your credit card for purchases from us was no fault of your own, and you were using a secure server such as Netscape, Internet Explorer, AOL or Web TV.
information given to us will only be used to improve our services. We are fully committed to protecting your privacy.
Any personal information that you submit will be used simply to process your orders and is protected by our secure server. | 
